The default printer keeps changing

Summary

What to do when the Windows default printer keeps changing, affecting printing in Sage 50 Accounting.

Cause

For each form, Sage 50 Accounting remembers the last printer that a user sent it to, and defaults to that printer.  The following issues disrupt this function:

  • Windows overrides Sage 50 Accounting and changes the default printer: affects a single user
  • Another Sage 50 user prints the same form and selects a different printer, which changes the default: affects multiple users

Resolution

NOTE:

If using Sage 50 Cloud (hosted), the printer automatically defaults to Microsoft PDF.

Affecting a single user

  1. Close Sage 50 Accounting.
  2. Click Windows Start button.
  3. Click Settings.
  4. Click Devices.
  5. Click Printers & Scanners.
  6. Scroll down past the list of printers and devices.
  7. Change Let Windows manage my default printer to Off.
  8. Right-click the appropriate printer and select Set as default printer.
  9. Verify the default setting doesn’t change when printing to another printer.

Affecting multiple users

  1. Select Reports & Forms, Forms, then select the form type in question.
  2. Locate the form you’re printing with and right-click and select Customize.
  3. Select Save, rename the form, then select Save again.
  4. If this is a sales invoice, locate the sales invoice and select Layout, then Customize Invoice Layout.
  5. Here you can select the form you wish to use every time; select the form you just renamed. This will allow User A to use one form while User B uses a different form. That eliminates the conflict.
  6. Select Save.
  7. Now you can print the form and have it always go to the correct printer.

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Solution Properties

Solution ID
224924750071162
Last Modified Date
Wed Apr 02 20:33:58 UTC 2025
Views
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