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HTTP 404 After antivirus Program Update

Created on  | Last modified on 

Summary

Sage CRM displays an HTTP 404 error after an antivirus program update. The antivirus program can block eware.dll.

Cause

The antivirus program can block or quarantine eware.dll on the CRM server.

Resolution

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  1. Check the antivirus program on the CRM server.
  2. Review the program's quarantine section for eware.dll.
  3. If you find eware.dll, configure an exclusion or exception for the file.

Useful link:

BitDefender:

  1. How to check Quarantine
  2. How to add exclusions

Symantec

  1. Restore a quarantined file
  2. Create exceptions for virus and spyware scan

F-Secure

  1. View quarantined items
  2. Restore quarantined items
  3. Excluding objects from real-time scanning
View More...