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HTTP 404 after Anti-Virus program update

Created on  | Last modified on 

Cause

Anti-Virus program may block eware.dll.

Resolution

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  1. Check your Anti-Virus program on CRM server and verify its Quarantine section to see if eware.dll has been quarantined.
  2. If it is, then configure exclusions (exceptions) settings to allow eware.dll

Useful link:

BitDefender:

  1. How to check Quarantine
  2. How to add exclusions

Symantec

  1. Restore a quarantined file.
  2. Create exceptions for virus and spyware scan

F-Secure

  1. View quarantined items
  2. Restore quarantined items
  3. Excluding objects from real-time scanning