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Reports, journals, or registers in Sage 100 display with text cutoff or font problems

Created on  | Last modified on  Highlight Matches

Summary

Reports, journals, or registers in Sage 100 display with text cut off or incorrectly sized or shaped fonts

Cause

  • The Open Sans Serif font may not be correctly installed to the workstation.
  • The Sage Reporting Normal font may not be correctly installed to the workstation.

Resolution

 

  1. Verify that the Windows login account has the correct permissions on the workstation.
  2. Then reinstall the Open Sans Serif font (OpenSans-CondBold.ttf) and/or Sage Reporting Normal font (SageReporting.ttf) to the Windows Fonts directory:
      1. Obtain a copy of OpenSans-CondBold.ttf and/or SageReporting.ttf from another workstation where the problem doesn’t occur, or from Sage 100 Customer Support
      2. Copy one or more fonts into the Windows Fonts directory (typically "C:\Windows\Fonts"). One or more fonts should automatically be installed by the Windows operating system.
        • Note: If the fonts won’t automatically install or fail to install, then there may be a permissions issue still.

Note: Beginning with Sage 100 2017, Trend type reports in G/L Financial Reports use the Sage Reporting Normal font, rather than Arial font. Other G/L Financial Reports continue to use an MS Sans Serif font. Other reports and/or journals such as I/M Transaction Register may be set to use the Open Sans Serif font.

 NOTE: Default reports are at ..\MAS90\Reports\..... Those reports can’t be modified.