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"A Payroll tax update is in process. Please try again in a few minutes." when opening Payroll tasks

Created on  | Last modified on 

Summary

Article provides possible solutions to the symptom where payroll process hangs launching tasks.

Description

Cause

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
  • Change SyncStatus field to '1' in PR_SPASyncControl.m4t file using Data File Display and Maintenance
    1. Have everyone else exit Sage100
    2. Open Library Master, Utilities, Data File Display and Maintenance. Select 'OK' to warning message
    3. Select folder icon to the right of the File Name field and select ...\MAS90\MAS_System\PR_SPASyncControl.m4t
    4. Select Open
    5. Select Edit
    6. Select '2 - SyncStatus (numeric)' from the Field Number dropbox field
    7. Enter: '1', in Change field
    8. Select OK
    9. Exit Data File Display and Maintenance
    10. Open Payroll, Utilities, Payroll Tax Update
    11. Select Proceed
    12. Click OK