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Sage 300 and Sage CRM Integration Compatibility Chart

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Summary

Sage 300 and Sage CRM Support Matrix for current versions. This KB explains the supported versions and installation process. Sage CRM is supported for two versions while Sage 300 supported for three versions. Customers are encouraged to upgrade their product to resolve outstanding issues. Currently the supported version are Sage CRM 2018, 2019, and 2020 to integrate with Sage 300 2019, 2020, or 2021.

Description


Cause


Resolution

CAUTION: If you use third-party products that integrate with your Sage product, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible. 



 

Sage CRM with Sage 300 integration has two components.

  One is called Integration Component for Sage CRM, this component is installed on CRM server.

  The other is Integration Component for Sage 300, this component is installed on Sage 300 server.

  1. For Sage 300 ERP server which is running Sage 300 ERP:
    On Sage CRM server: Download and install the matching integration component from table below.
    On Sage 300 server: Install or modify Sage 300 ERP installation, select Sage CRM Integration feature.
  2. It is suggested to apply Sage 300 Product Updates to avoid known issues related to integration.

The following chart is the Support Matrix between Sage 300 ERP and Sage CRM. All the KB's are Integration component on CRM server.



Sage CRM 2020 R1Sage CRM 2020 R2Sage CRM 2021 R1

Sage CRM 2021 R2

Sage CRM 2022 R1Sage CRM 2022 R2Sage CRM 2023 R1

Sage 300 2021.0

No

Yes

KB 106744*

NoNoNoNoNo

2021.0

Located in install ISO

Sage 300 2021.1

No

Yes

KB 108040*

NoNoNoNoNo2021.1

Sage 300 2021.2

No

Yes

KB 109353*

Yes

KB 109353*

NoNoNoNo2021.2
Sage 300 2021.3No

Yes

KB 112575

Yes

KB 112575

YesNoNoNo2021.3
Sage 300 2021.4No

Yes

KB 112575

Yes

KB 112575

KB 112575

YesNoNo2021.3
Sage 300 2021.5NoNoNoNoYesYesNo
Sage 300 2021.6NoNoNoNoYesYesNo
Sage 300 2021.7NoNoNoNoYesYesYes

Sage CRM 2020 R1Sage CRM 2020 R2Sage CRM 2021 R1

Sage CRM 2021 R2

Sage CRM 2022 R1Sage CRM 2022 R2Sage CRM 2023 R1

Sage 300 2022.0

No

No

No

YesNoNoNo

2022.0

Located in install ISO

Sage 300 2022.1NoNoNoSage 300 Build 0YesNoNo2022.0
Sage 300 2022.2NoNoNoNoYesYesNoLocated in install ISO
Sage 300 2022.3NoNoNoNoYesYesYes
Sage 300 2022.4NoNoNoNoYesYesYes

Sage CRM 2020 R1Sage CRM 2020 R2Sage CRM 2021 R1

Sage CRM 2021 R2

Sage CRM 2022 R1Sage CRM 2022 R2Sage CRM 2023 R1
Sage 300 2023NoNoNoNoYesYesNoLocated in install ISO
Sage 300 2023.1NoNoNoYesNoYesYes
Sage 300 2023.2NoNoNoYesNoYesYes
Sage 300 2023.3NoNoNoYesNoYesYes

* The Sage CRM integration component for Sage 300 is now included in the download file for each Sage 300 product update, starting with 2019.6, 2020.3 & 2021.0.