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Sage 300 and Sage CRM Integration Compatibility Chart

Created on  | Last modified on 

Summary

Sage 300 and Sage CRM Support Matrix for current versions.

Description

This KB explains the supported versions and installation process. CRM is supported for two versions while Sage 300 supported for three versions. Customers are encouraged to upgrade their product to resolve outstanding issues. Currently the supported versions are CRM 2021, 2022, 2023, 2024 to integrate with Sage 300 2021, 2022, 2023, and 2024.

Cause


Resolution

CAUTION: If you use third-party products that integrate with your Sage product, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible. 


Sage CRM with Sage 300 integration has two components.

  One is called Integration Component for Sage CRM, this component is installed on CRM server.

  The other is Integration Component for Sage 300, this component is installed on Sage 300 server.

  1. For Sage 300 ERP server which is running Sage 300 ERP:
    On Sage CRM server: Download and install the matching integration component from table below.
    On Sage 300 server: Install or modify Sage 300 ERP installation, select Sage CRM Integration feature.
  2. It is suggested to apply Sage 300 Product Updates to avoid known issues related to integration.

The following chart is the Support Matrix between Sage 300 ERP and Sage CRM. All the KB's are Integration component on CRM server.



CRM 2020 R2CRM 2021 R1

CRM 2021 R2

CRM 2022 R1CRM 2022 R2CRM 2023 R1CRM 2023 R2 

Sage 300 2021.0

Yes

KB 106744*

NoNoNoNoNoNo

2021.0

Located in install ISO

Sage 300 2021.1

Yes

KB 108040*

NoNoNoNoNoNo2021.1

Sage 300 2021.2

Yes

KB 109353*

Yes

KB 109353*

NoNoNoNoNo2021.2
Sage 300 2021.3

Yes

KB 112575

Yes

KB 112575

YesNoNoNoNo2021.3
Sage 300 2021.4

Yes

KB 112575

Yes

KB 112575


KB 112575

YesNoNoNo2021.3
Sage 300 2021.5NoNoNoYesYesNoNo
Sage 300 2021.6NoNoNoYesYesNoNo
Sage 300 2021.7NoNoNoYesYesYesNo
Sage 300 2021.8








CRM 2020 R2CRM 2021 R1

CRM 2021 R2

CRM 2022 R1CRM 2022 R2CRM 2023 R1CRM 2023 R2 

Sage 300 2022.0

No

No

YesNoNoNoNo

2022.0

Located in install ISO

Sage 300 2022.1NoNoSage 300 Build 0YesNoNoNo2022.0
Sage 300 2022.2NoNoNoYesYesNoNoLocated in install ISO
Sage 300 2022.3NoNoNoYesYesYesNo
Sage 300 2022.4NoNoNoYesYesYesNo
Sage 300 2022.5NoNoNoNoNoNoNo
Sage 300 2022.6NoNoNoNoNoNoYes
Sage 300 2022.7NoNoNoNoNoNoYes

CRM 2020 R2CRM 2021 R1

CRM 2021 R2

CRM 2022 R1CRM 2022 R2CRM 2023 R1CRM 2023 R2 
Sage 300 2023NoNoNoYesYesNoNoLocated in install ISO
Sage 300 2023.1NoNoYesNoYesYesNo
Sage 300 2023.2NoNoYesNoYesYesNo
Sage 300 2023.3NoNoYesNoYesYesNo
Sage 300 2023.4 No NoNoNoNoNoYes
Sage 300 2023.5No NoNoNoNoNoYes

CRM 2020 R2CRM 2021 R1

CRM 2021 R2

CRM 2022 R1CRM 2022 R2CRM 2023 R1CRM 2023 R2 
Sage 300 2024 No No

 No

NoYesYesNo
Sage 300 2024.1NoNo

No

NoNoNoYes

* The Sage CRM integration component for Sage 300 is now included in the download file for each Sage 300 product update.