Error:"Unable to cast COM object..." in Sage 100, after installing Sage Fixed Assets Client 2018.1 or higher

Summary

Error:"Unable to cast COM object..." when printing any report on Sage 100 2017 and prior versions, after installing Sage Fixed Assets Client 2018.1 or higher Error 200 SY_ReportCommon.pvc 629 Error:"Unable to cast COM object of type 'CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass' to interface type 'CrytsalDecisions.ReportAppServer.Controllers.ISCRReportSource'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{98CDE168-C1BF-4179-BE4C-F2CFA7CB8398}'failed due to the following error: No such interface supported (Exception from HRESULT:0x80004002 (E_NOINTERFACE)).

Description

Downloads for SAP Crystal Reports and others

Cause

Sage Fixed Assets 2018.1 or higher installs Crystal Reports Runtime SP21

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Upgrade Sage 100 to version 2018 or higher
- Sage 100 2018 and higher include Crystal Report Runtime SP21
Select the 2016-2017 version of Sage 100 configuration from the chart below see resolution

Product	Version	Install	Issue	Resolution
Sage 100 Standard	2016-2017	Single User	SFA 2018.1 or higher	1
Sage 100 Standard	2016-2017	Network	SFA 2018.1 or higher	2
Sage 100 Standard	2016-2017	Terminal Services	SFA 2018.1 or higher	4
Sage 100 Advanced	2016-2017	Network	SFA 2018.1 or higher	3
Sage 100 Premium	2016-2017	Network	SFA 2018.1 or higher	3
Sage 100 Premium	2016-2017	Terminal Services	SFA 2018.1 or higher	5
Sage 100 Advanced	2016-2017	Terminal Services	SFA 2018.1 or higher	5

1	Replace the existing pvxwin32.exe.config located in the "2017" installation of Sage 100 Standard ...\mas90\home\ with a copy of the same file from Sage 100 Standard 2018
2	Replace the existing pvxwin32.exe.config located in the "2017" installation of Sage 100 Standard ...\mas90\home\ with a copy of the same file from Sage 100 2018. The pvxwin32.exe.config will reside on the Server not individual workstations. AND Install the SFA client on each workstation running Sage 100 . This will update the Crystal Runtime to SP21.^A Installing the client is not a licensing issue, only users with a license should be provided credentials to access SFA.
3	Replace the existing pvxwin32.exe.config located in the "2017" installation of Sage 100 ...\mas90\home\ with a copy of the same file from Sage 100 2018. The pvxwin32.exe.config will reside on BOTH the Server and Individual workstations. AND Install the SFA client on each workstation running Sage 100. This will update the Crystal Runtime to SP21. * installing the client is not a licensing issue, only user with a license should be provided credentials to access SFA. Install the SFA client on the Sage 100 2017 Server. This is required for A/P and P/O Fixed Assets (F/L) Installing the SFA client on the Sage 100 2017 Server requires a copy of the 2018 pvxwin32.exe.config to the server to process deferred printing.
4	The scenario assumes the SFA client is installed on the same TS instance as the Sage 100 Standard. Replace the existing pvxwin32.exe.config located in the "2017" installation of Sage 100 Standard ...\mas90\home\ with a copy of the same file from Sage 100 Standard 2018
5	The scenario assumes the SFA client is installed on the same TS instance as the Sage 100 Workstation. Replace the existing pvxwin32.exe.config located in the "2017" installation of Sage 100 ...\mas90\home\ with a copy of the same file from Sage 100 2018. The pvxwin32.exe.config will reside on BOTH the Server and Individual workstations. Install the SFA client on the Sage 100 2017 Server. This is required for A/P and P/O Fixed Assets (F/L) Installing the SFA client on the Sage 100 2017 Server requires a copy of the 2018 pvxwin32.exe.config to the server to process deferred printing.

* Note installing the SFA client on workstations that do not access SFA can be substituted by installing SAP Crystal Report SP22 x32 on the workstation.

Download SAP Crystal Report SP22 x32 zip file and save to workstation (https://origin.softwaredownloads.sap.com/public/file/0020000000628072019)
Locate then right-click zip file (i.e. CRVS2010CR3222_0-10010309.zip) and select 'Extract All'
Click 'Extract'
NOTE: Leave 'Show extracted files when complete' checked
Open 'CRforVS_redist_install_32bit_13_0_22' folder
Install 'CRRuntime_32bit_13_0_22.msi'

Note: The replacement pvxwin32.exe.config file can be accessed here: pvxwin32.exe.config

If the configuration in use is not listed above Contact Sage 100 Support.

Note: Sage 100 must be on versions 2016.1 and higher.

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Solution Properties

Solution ID: 225924450089164
Last Modified Date: Mon May 02 23:35:49 UTC 2022
Attributes: Product Information
Tier: Lite
Tier: Lite50
Tier: NW
Tier: Prem
Tier: SFA50
Tier: SU

Version: 2026-0
Version: 2026-1
Version: 2027-0

Modules: CIP
Modules: Depr
Modules: Track
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