Description
Cause
A Windows update disabled the function, and Microsoft will not be releasing a fix anytime in the near future.
Resolution
Please follow the instructions below to create a symbolic link in the registry to launch the help file from the server properly:
- Create a folder on the C drive on the workstation call SageTemp.
- Download the wssetup.zip from the attachment section of this article to the folder C:\SageTemp
- Note down Program path from within Sage 300 under Help, About Sage 300, System Information.
- On the workstation, start the Command Prompt as administrator.
- Let's use C:\Sage300 as the local link path and \\Server1\Sage300\Sage as the server program path.
- In the Command Prompt, type: wssetup C:\Sage300 \\Server1\Sage300\Sage.
- Enter Y to the Question "Value Programs exists, overwrite
?" - It will display the message: "The operation completed successfully."
- Type Exit to close the Command Prompt.
- Close and open Sage again and now F1 Help will display information again.
Note:
- This issue will be addressed in Sage 300:
- 2017 PU7.
- 2018 PU3.
- 2019 Workstation Installer
- The fix developed for the different versions only works for Program paths using UNC. If the path being used is a mapped drive, please follow the manual steps above to address the issue.
- if either path contains a space separating any words, that whole path must be enclosed in double quotes (ex. "C:\Program files\Sage300\Sage").