F1 Help no longer displays information after a Windows Update

A Windows update disabled the function, and Microsoft will not be releasing a fix anytime in the near future.

Please follow the instructions below to create a symbolic link in the registry to launch the help file from the server properly:

1. Create a folder on the C drive on the workstation call SageTemp.
2. Download the wssetup.zip from the attachment section of this article to the folder C:\SageTemp
3. Note down Program path from within Sage 300 under Help, About Sage 300, System Information.
4. On the workstation, start the Command Prompt as administrator.
5. Let's use C:\Sage300 as the local link path and \\Server1\Sage300\Sage as the server program path.
6. In the Command Prompt, type: wssetup C:\Sage300 \\Server1\Sage300\Sage.
7. Enter Y to the Question "Value Programs exists, overwrite?"
8. It will display the message: "The operation completed successfully."
9. Type Exit to close the Command Prompt.
10. Close and open Sage again and now F1 Help will display information again.

Note:

• This issue will be addressed in Sage 300:
  • 2017 PU7.
  • 2018 PU3.
  • 2019 Workstation Installer
• The fix developed for the different versions only works for Program paths using UNC. If the path being used is a mapped drive, please follow the manual steps above to address the issue.
• if either path contains a space separating any words, that whole path must be enclosed in double quotes (ex. "C:\Program files\Sage300\Sage").