The workflow signature link is incorrect after the first signature

Cause

The AWRKSYRA parameter is incorrect.

  • When you are logged in and create an order, the workflow is triggered and the signature link is being generated by a variable called “baseURL”. Basically, this is the URL that you are logged in as. This also means that the person creating the order cannot be on a different URL than the person signing it. For example, some companies try to utilize an internal vs an external URL.
  • Typically, once the signer signs, a .lnk file is generated. It is then generally processed by a recurring batch task that utilizes a task using the AWRKSIG function.
  • Because this is automated, there is no baseURL variable (you are not logged in). Instead, it uses a parameter value called AWRKSYRA.
  • AWRKSYRA is a bit unique
    • By absolute default, it is a blank value
    • The very first time anyone logs in to the folder, it will be set and does not change at a later point
    • From the help topic: If the workflow links are not correct, you must manually modify this parameter: delete the specified value and log on again (the value should then be correctly specified) or directly indicate the correct value.

Resolution

CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
  1. Go to Setup, General Parameters, Parameter values (ADOVAL)
  2. From the left menu, select SUP, Folder,
  3. Select the Action card next to the WRK group and select Detail
  4. Change the AWRKSYRA parameter to connection URL, ie: http://:/trans/x3/erp/
  5. Click OK
  6. Click Save
  7. Click Close page

Solution Properties

Solution ID
225924650093176
Last Modified Date
Mon May 02 23:33:04 UTC 2022
Views
0