How to contact Sage 100 Customer Support

To contact Sage 100 Customer Support by telephone, call 800-854-3415 and follow the prompts to reach Customer Support then, Sage 100.
Follow the prompts to create a New Case then, enter your Account Number.
This information can be retrieved within Sage 100 by selecting the Help tab and clicking, About Sage 100.

Select from one of the following prompts to select the correct Sage 100 customer support team:

• Press 1 - Installation help
  • Implementations
  • Upgrades
  • Licensing
  • Registration
• Press 2 - Technical help
  • Paperless Office
  • Visual Integrator
  • Custom Office
  • Business Insights
  • Printing
  • System Configuration
  • Sage CRM Integration
• Press 3 - Financial help
  • GL (General Ledger)
  • Payroll
  • Financial and Sage Intelligence reporting
  • Fixed Assets Integration
  • Budgeting and Planning
  • Bank Reconciliation**
• Press 4 - Application help
  • AP (Accounts Payable)
  • AR (Accounts Receivable)
  • Inventory Management
  • Sales Order
  • Purchase Order
  • Other distribution, manufacturing and production management modules including:
    • Work Order
    • Job Cost
    • Material Requirements Planning (MRP)**
    • Bill of Materials**
    • Return Merchandise Authorization**

You will need to have your Version Number available for the analyst answering the phone.
This information can be retrieved within Sage 100 by selecting the Help tab and clicking, About Sage 100.
You will find the version number listed in a format X.XX.X.X (i.e. 6.00.5.0).

** These modules are not specifically mentioned during the menu prompts but, are included under their respective groups.