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Error: "Unable to connect to payroll database XXX"

Created on  | Last modified on 

Summary

Sage HRMS returns the error "Payroll login error. Unable to connect to payroll database XXX" during login or processing. Sage HRMS connects successfully after you reactivate payroll data and validate the employer setup.

Cause

Payroll data activation is incomplete or not synchronized with Sage HRMS.

Resolution

CAUTION:

Use this solution only after you confirm the database ID appears in the Database Setup Tool and verifies without errors.
  1. Ensure all users exit Sage HRMS.
  2. On the Sage HRMS Application server, open Start, All Programs, Sage, Sage Payroll, then Sage Payroll.
  3. Log in to Sage 300 ERP as admin.
  4. Select the company profile that matches the payroll database in error.
  5. Open Administrative Services.
  6. Select Data Activation.
  7. Select all.
  8. Log in to Sage HRMS again.
  9. Go to System, Modify Employer.
  10. Click OK and let the process run through and make sure it completes without errors.
  11. Close Sage HRMS.
  12. Log in again and confirm the issue doesn't happen.
  13. Repeat these steps for other payroll databases if errors appear.

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