Skip to content
logo Knowledgebase

Error: "An unexpected error occurred connecting to your company"

Created on  | Last modified on 

Summary

The error, "An unexpected error occurred connecting to your company" occurs when attempting to onboard a company.

Cause

Missing required .NET Framework version on the computer.

Resolution

If on a network, first try doing the onboarding on a different computer.

 

  1. Review the Peachtreelogfile.log located in C:\Users\[Windows Username]\AppData\Roaming\Sage\Peachtree.
    AppData is a hidden windows system directory. You’ll need to show hidden folders to browse to this location.
  2. Look for references to System.Net.Http for example:
    Er -> "Sage.Peachtree.BusinessLogic.dll" - ":0" -
    "Could not load file or assembly 'System.Net.Http, Version=4.2.0.0, Culture=neutral, PublicKeyToken=XXXXXXXXXXXXX' or one of its dependencies.
    The system cannot find the file specified."
  3. This indicates that the .NET framework on the machine will need to be repaired or reinstalled on the machine. Check for Windows updates and install any important or recommended updates. If the problem still occurs, consult your local IT group or computer technician.