Program crashes at random when receiving money
Summary
When saving a Receipt the program will crash intermittently. Event Viewer lists a Sage related .dll file as a faulty module.
Cause
Anti-virus scan is blocking sage from reading its own .dll files to operate correctly.
Resolution
CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
Set exceptions for your antivirus and schedule your anti-virus to not scan while you work with Sage 50.
- For a list of files, processes and ports to permit through your anti-virus and/or firewall check Files to allow through firewall and antivirus
- To change the scan settings on your antiVirus contact your IT or antivirus software provider for instructions on how to set up scheduled scans/tasks
Solution Properties
- Solution ID
- 230524140834577
- Last Modified Date
- Wed May 24 14:08:34 UTC 2023
- Views
- 0