Firewall exceptions needed for Sage Fixed Assets

Sage Fixed Assets requires specific firewall ports and URLs for updates, registration, chat features, and server connections. Configure these exceptions to ensure the product functions correctly.

Firewall exceptions:

• Open Firewall Port TCP 443 for both inbound and outbound traffic

Sage Fixed Assets Network and Premier:

• Network edition uses TCP port 2638 (inbound and outbound) for the server/client connection
• Premier edition uses TCP port 1433 (inbound and outbound) for the server/client connection
• See How to add firewall exceptions

Allowlist these URLs in highly secure environments to allow Sage Fixed Assets to reach the internet for the following elements:

• Sage Advisor Update:
• https://update.sage.com
• https://download.sage.com

Registration:

• https://licensing2.services.sage.com
• https://cece.na.sage.com

Sage Fixed Assets Ally:

• https://www.chatbase.co
• https://www.chatbase.co/api/v1
• https://cdn.na.sage.com/docs/en/customer/sfa/Content
• Alternatively: Add the <DeactivateChatbot>True</DeactivateChatbot> Tag to the Product's XML file to disable the chatbot from starting
  • To find the Product’s XML file: On the Client, browse to C:\Program Files (x86)\Sage Fixed Assets\<Product folder>\<Product>.xml file
  • The <Product folder> will be Depreciation, Depreciation - Network or Premier Depreciation depending on your product. The <Product>.xml will be FASACCT for Depreciation and Depreciation – Network, and ASSTACCT for Premier Depreciation

Sage Assistant:

• http://www.sagefixedassets.com/pegg
• https://api.mypurecloud.ie/
• https://carrier-pigeon.mypurecloud.ie/
• https://webchathub.sage.com/