Firewall exceptions needed for Sage Fixed Assets

Firewall exceptions:

• Open Firewall Port TCP 443 for both inbound and outbound traffic

Sage Fixed Assets Network and Premier:

• Network uses TCP port 2638 (inbound and outbound) for the server/client connection
• Premier uses TCP port 1433 (inbound and outbound) for the server/client connection
• See How to add firewall exceptions

Whitelist these URLs in highly secure environments to allow Sage Fixed Assets to reach the internet for the following elements:

• Sage Advisor Update:
• https://update.sage.com
• https://download.sage.com

Registration:

• https://licensing2.services.sage.com
• https://cece.na.sage.com

Chatbot:

• https://www.chatbase.co
• https://www.chatbase.co/api/v1
• https://cdn.na.sage.com/docs/en/customer/sfa/Content
• Alternatively: Add the <DeactivateChatbot>True</DeactivateChatbot> Tag to the Product's XML file to disable the chatbot from starting
  • To find the Product’s XML file: On the Client, browse to C:\Program Files (x86)\Sage Fixed Assets\<Product folder>\<Product>.xml file
  • The <Product folder> will be Depreciation, Depreciation - Network or Premier Depreciation depending on your product. The <Product>.xml will be FASACCT for Depreciation and Depreciation – Network, and ASSTACCT for Premier Depreciation

Live Chat:

• http://www.sagefixedassets.com/pegg
• https://api.mypurecloud.ie/
• https://carrier-pigeon.mypurecloud.ie/
• https://webchathub.sage.com/