Summary
The EI Rate is incorrect
Cause
Incorrect employer rate is entered in the Employer Percentage field for the tax.
Resolution
To verify the employer EI rate:
- From the Navigation Pane, select Setup, Canadian Payroll, and Income Taxes.
- Select the code that’s incorrect
- On the 'Basic info' tab, verify the correct percentage is entered in the Employer Percentage field.
Note: If more than one EI rate is used, verify other EI rates. For example: EIR1, EIR2, etc.
The program doesn’t automatically update this field when it changes, return to this area and make the necessary changes to the employer percentage.