Error: "The operation you are trying to perform is unsupported. Please see KBA 2467541 for more detail when installing SAP Crystal Reports Designer

Resolution


NOTE: make a backup of the Registry Key before making the following adjustments to the registry.
Rename C:\Program Files (x86)\SAP BusinessObjects\InstallData folder to InstallData.old

 

  1. Right-click Windows Start button

  2. Select 'Run' and type: RegEdit. Click 'OK'

  3. Browse to the following Registry Key:  HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\Installer\

  4. Verify the registry key 'aurora' exist.  

  5. If it doesn’t exist, follow the steps below to create (if it does, skip to Step 8):
        a. Right-click 'Installer' registry key from Step 5 
        b.  Select New Key
        c. Change New Key name to 'aurora'

  6. Select HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\Installer\aurora\ registry key

  7.  Verify 'Path' Registry key String Value exist. If it does not exist, follow the step below:
         a. Right-click 'aurora' 
         b. Select New, String Value
         c. Rename the New Value to 'Path'
         d. Double-click the 'Path' String to open
         e. Enter the following in the 'Value data' field:  C:\Program Files (x86)\SAP BusinessObjects\
         f. Click 'OK'

  8.  

     Repeat for HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Suite XI 4.0\Installer\

  9. If application) Delete the following Registry Key as well: HKEY_CURRENT_USER\Software\SAP
    BusinessObjects\Suite XI 4.0\Installer\

  10. Save and Exit the Registry Editor

  11. Try installing Crystal Reports again. This process will recreate the required folders including the renamed folder.

Solution Properties

Solution ID
240108161413893
Last Modified Date
Wed May 08 22:29:14 UTC 2024
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