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Unable to open the Database Utility or connect remote clients - Network 2024.1

Created on  | Last modified on 

Description

The error will appear as: "System Database Connection Error. Sage Fixed Assets Network cannot connect to the system database." when launching the Database Utility - Network Depreciation and Tracking. 

Resolution

Note: The .dll replacement will work for the client as well.

  1. If applicable, remove from the registry the reference to the 2023.1 Network server
    • HKEY_Local_Machine\Software\wow6432node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{########} key with the Sage Fixed Assets in the Display name and the 23.1.0.0 as the version.
  2. Download Sage.FAS.DataLayer.Sybase20241.zip 
  3. Right click the downloaded zip file and select Properties.
  4. Put a check in the Unblock box and click Apply and OK.
    • Note: If the Unblock box is not there, move on to the next step.
  5. Extract the Sage.FAS.DataLayer.Sybase.dll from the downloaded zip.
  6. On the Client, browse to C:\Program Files (x86)\Sage Fixed Assets\Common Files or on the Server browse to C:\SFAServ\Common, rename the existing Sage.FAS.DataLayer.Sybase.dll to .old and copy the extracted Sage.FAS.DataLayer.Sybase.dll to the same location.
  7. Open the Sage Fixed Asset Client or Database Utility.

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