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Unable to open the Database Utility or connect remote clients - Network 2024.1

Created on  | Last modified on 


The error will appear as: "System Database Connection Error. Sage Fixed Assets Network cannot connect to the system database." when launching the Database Utility - Network Depreciation and Tracking. 


Note: The .dll replacement will work for the client as well.

  1. If applicable, remove from the registry the reference to the 2023.1 Network server
    • HKEY_Local_Machine\Software\wow6432node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{########} key with the Sage Fixed Assets in the Display name and the as the version.
  2. Download 
  3. Right click the downloaded zip file and select Properties.
  4. Put a check in the Unblock box and click Apply and OK.
    • Note: If the Unblock box is not there, move on to the next step.
  5. Extract the Sage.FAS.DataLayer.Sybase.dll from the downloaded zip.
  6. On the Client, browse to C:\Program Files (x86)\Sage Fixed Assets\Common Files or on the Server browse to C:\SFAServ\Common, rename the existing Sage.FAS.DataLayer.Sybase.dll to .old and copy the extracted Sage.FAS.DataLayer.Sybase.dll to the same location.
  7. Open the Sage Fixed Asset Client or Database Utility.

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