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Reported issues for Sage HRMS Q1 2024 and later updates.

Created on  | Last modified on  Highlight Matches

Summary

Sage HRMS Q1 2024 and later updates include several reported issues across payroll, reporting, security, and configuration. This article lists known Sage HRMS issues with related solutions and hotfix references.

Resolution

Error during the Q1 2024 product update - See 240325181929540
• Error: Unable to migrate the vault and store database: Unable to load DLL \Sage Accpac\runtime\a4wactapi.dll: The operating system can’t run. (Exception from HRESULT: 0x80070086)
• A runtime error has occurred. Press OK and restart Sage HRMS.  APDIALOGS line 80. OLE IDispatch exception code 0 from? Exception has been thrown by the invocation.Class not registered (Exception from HRESULT: )40154 (REGDB_E_CLASSNOTREG)).  Method Abra. Payroll. AccpacContainer load control” not found... Error 1429.
• You don’t have a license to use this product. Couldn’t open the Ul.  The system may be busy because another application (such as a data conversion application) has locked the company’s database. Otherwise, the Ul wasn’t opened because an unexpected error has occurred.
Error running payroll report after 2024 Q1 update - See 240329134621713
Error in File XXXXX XXX_XXXX_{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}.rpt:  The table couldn’t be found.
Getting error unable to connect to Payroll database after upgrade to Q1 2024 - See 240326135020393
Unable to connect to Payroll Database 'XXX' Unable to migrate the vault and store database: External component has thrown an exception.

Error code: -2147467259 Method '~' of object '~' failed - See 24040222020346

Error code: -2147467259 Method '~' of object '~' failed

Faulting module name: UPXCPT.DLL 

See 24040814295033 for the hotfix

Received "Invalid user ID or password" when clicking the G/L integration link in the Connected Services menu in the desktop version.

See 240411203805190 for the hotfix. 

Unable to calculate payroll as exception report crashes view.

See 240411190417457 for the hotfix. 

Alabama and Oregon State income tax not coming out after applying Q1 2024 product update
The program doesn't calculate ALSIT when there are both regular and OT earning codes
The program doesn't calculate ORSIT when two earnings codes are being paid
See 240424211121710 for the hotfix.
Unable to access custom fields after upgrading to Sage HRMS Q1 2024 - See 240418223007660
Custom Fields or Custom Details aren’t accessible after installing Q1 2024 
Memory Error accessing Employee Configuration after installing Q1 2024 product update See 240509141305227
Memory error C:\dev\sm2024pu\plusapl\mem.c (line 472): when accessing Employee Configuration after installing Q1 2024 update
Custom payroll report not working after Q1 2024 product update - See 240423154337233
Error during complex password creation after Q1 2024 product update - See 240402215708770
Employee check number are missing after upgrading to Q1 2024 product update - See 240510151323693 
How do I rollback HRMS to previous version - See 240327161017403
 
How to back up for HRMS and ESS/HRMS Web? See 240329133820797

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