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Sage HRMS Mobile Application Frequently Asked Questions

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Summary

This article answers common questions about the Sage HRMS Mobile App for administrators and employees. It explains requirements, supported features, security, and device compatibility.

Resolution

Sage HRMS Customers

▼ What Sage HRMS products support the Mobile App?
Users must install the latest premium version of Sage HRMS. Employees also need the latest Employee Self‑Service to use the Sage HRMS Mobile Application.
▼ What features include in the initial version of the Sage HRMS Mobile Application?

The initial release of the Sage HRMS Mobile App will support basic Employee Self-Service features. This functionality includes:

  • Personal Profile Management
    • Time-Off Balance Summaries
    • View Time Taken
    • Employee Submission of New Time-Off Requests
    • Employee Editing of Existing Off Requests
    • Managerial Approval or rejection of Time-Off Requests
  • Time-Off Management
  • View Current Benefits
  • View and Download Pay History
  • Message Center Access
▼  If we don't have Sage ESS, can we still use the Sage HRMS Mobile App?

The initial release of the Sage HRMS Mobile App only supports Employee Self-Service functionality. Employees need to have Sage ESS to use the app.

▼ How will employees install the Sage HRMS Mobile App?

Employees can download the app by:

  • Going to the Apple App store and search for "Sage HRMS" and download the app. 
  • Going to the Google Play store and search for "Sage HRMS mobile" and download the app. 

Once you’ve installed the application, accept the application's Terms of Use. From there, you can connect to your Employer's HRMS Web Server. 

▼ How is data protected in the Sage HRMS Mobile App?

The Sage HRMS Mobile App doesn’t store any personal information locally. The system transfers the data for authenticated users only over a secure connection.

▼ What else do I need to configure on the Server where ESS resides to use the Sage HRMS Mobile App?

The Sage Employee Self‑Service website on the web server uses HTTPS with an SSL certificate. The site must also allow internet access for the Sage HRMS Mobile App.

If employees already use the premium web version of Employee Self‑Service, your organization completed this setup. 

▼ Can anyone download the Sage HRMS Mobile App?

Sage doesn’t restrict the application download. However, only employees of companies with premium Sage HRMS and Employee Self‑Service can sign in after download.

▼ How will the Sage HRMS Mobile App connect to our HRMS Web Server?

Employees need to enter their company’s HRMS Web Server information during initial app setup. Employers need to provide this information to employees who use the Sage HRMS Mobile App.

When prompted, employees enter the HRMS Web server information using this format: https://<ServerName>/<SiteName>/

▼ Can a terminated employee use the Sage HRMS Mobile App?

Your company’s system settings control terminated employee access. If your organization allows ESS access after termination, those users can sign in to the Sage HRMS Mobile App.

▼ Do my employees need an ESS account?

Employees need an ESS account to use the Sage HRMS Mobile App.

First‑time users can select the First‑Time User Registration link. Employees who need help with Username and Password can select the Username and Password Help link.

Employees with an active ESS account can sign in after connecting to their company’s HRMS web server.

▼ What devices do Sage HRMS App support?

The Sage HRMS App works on officially supported iOS devices as of the Q4 2024 Service Release.

The Google Play version of the application will be available to all officially supported Android devices in an upcoming release.

▼ Will there be more pages added in future releases?

Yes. Our team has developed a roadmap to expand the Mobile App’s functionality and will continue to add new pages and features in upcoming releases.

▼ If my employees experience an issue using the app, how can I help them?
If an employee has issues, confirm the Employee Self‑Service account first. Contact support if the employee still can’t access the Mobile App.

 

Employees of Sage HRMS Customers

If your company provides an Employee Self‑Service website, you can use this app. Review the information below for answers to common questions about the Sage HRMS Mobile App.
▼ What features are available with the initial release of the Sage HRMS Mobile App?

The initial release of the Sage HRMS Mobile App will support basic Employee Self Service features. This functionality includes:

  • Personal Profile Management
    • Time-Off Balance Summaries
    • View Time Taken
    • Employee Submission of New Time-Off Requests
    • Employee Editing of Existing Off Requests
    • Managerial Approval or rejection of Time-Off Requests
  • Time-Off Management
  • View Current Benefits
  • View and Download Pay History
  • Message Center Access
▼ If my company doesn’t use Sage ESS, can I still use the Sage HRMS Mobile App?

No, your company must have an Employee Self-Service subscription and you must have an Employee Self-Service account to use the Sage HRMS Mobile App.

▼ What devices do Sage HRMS support?

The Sage HRMS App works on officially supported iOS devices as of the Q4 2024 Service Release.

The Google Play version of the application will be available to all officially supported Android devices in an upcoming release.

▼ Do I need an ESS account to use the Sage HRMS Mobile App?

Yes, you must have an ESS account to use the Sage HRMS Mobile App.

If you’re a First-Time User, select the First-Time User Register Here link from the login page of the application.

If you need Username or Password Help, select the Username and Password Help link from the login page of the application.

If you already have an active Sage Employee Self-Service account, you can sign in after connecting to your company's designated web server.

▼ How do I get the Sage HRMS Mobile App?

Employees can download the Sage HRMS Mobile App from the Apple App store directly to their mobile devices now.

Employees can download the Sage HRMS Mobile App from the Google Play store directly to their mobile devices now.

After installing the app and accepting the Terms of Use, employees can connect to the Employer’s HRMS Web Server.

▼ How will the Sage HRMS Mobile App connect to my Employer’s HRMS Web Server?

Enter the address provided by your employer on the HRMS Web Server screen, and select Connect.  Be sure to include https:// in the address.

If you don’t know your company’s server information, contact to your System Administrator for assistance.

▼ Can I use my device's biometric feature?

Yes, the Sage HRMS Mobile App supports biometric logon features.

▼ I prefer to view screens with a dark background while on my phone. Does the app support Dark Mode?

Yes, the Sage HRMS Mobile App supports Light and Dark mode settings.

▼ Will there be more pages added in future releases?

Yes. Our team has developed a roadmap to expand the Mobile App’s functionality and will continue to add new pages and features in upcoming releases.

▼ If I’m experiencing an issue using the app, how can I get help?

Contact your system administrator for help with the Sage HRMS Mobile App.

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