Sage HRMS Mobile Application Frequently Asked Questions

Sage Mobile Application FAQ

Sage HRMS Customers

What Sage HRMS products support the Mobile App?

Users must have the most recent version of the premium version of Sage HRMS and Employee Self Service installed for their employees to use the Sage HRMS Mobile Application.

What features are supported in the initial version of the Sage HRMS Mobile Application?

The initial release of the Sage HRMS Mobile App will support basic Employee Self Service features. This functionality includes:

• Personal Profile Management
  • Time Off Balance Summaries
  • View Time Taken
  • Employee Submission of New Time Off Requests
  • Employee Edinting of Existing Off Requests
  • Managerial Approval or rejection of Time Off Requests
• Time Off Management
• View Current Benefits
• View and Download Pay History
• Message Center Access

 If we don't have Sage ESS, can we still use the Sage HRMS Mobile App?

The initial release of the Sage HRMS Mobile App only supports Employee Self Service functionality. Employee Self Service is required to use the app.

 

How will employees install the Sage HRMS Mobile App?

Employees can download the Sage HRMS Mobile App from the Apple App store directly to their mobile devices now.

The application will be available to download directly from the Google Play store in an upcoming release.

 

How is data protected in the Sage HRMS Mobile App?

The Sage HRMS Mobile App does not store any personal information locally. All data is transferred for authenticated users only over a secure connection.

 

What additional configuration steps need to be made on the Server where ESS is installed to use the Sage HRMS Mobile App?

On the web server, Sage Employee Self Service web site must use HTTPS protocol with SSL Certificate for employees to use the Sage HRMS Mobile App, and that site must be accessible from the internet.

If your organization already has this setup in place, with employees already using the premium web version of Employee Self Service, no additional configuration is required.

 

Can anyone download the Sage HRMS Mobile App?

Yes, there is no restriction placed on the application by Sage. However, only employees of companies who have purchased and maintain the premium version of Sage HRMS and ESS will have valid credentials to access the app once downloaded.

 

How will the Sage HRMS Mobile App connect to our HRMS Web Server?

Employees will be prompted to enter their company’s HRMS Web Server information during their initial setup of the application. Employers will need to provide their company’s HRMS Web Server information to employees wishing to use the Sage HRMS Mobile App.

When asked for the HRMS Web Server information, the following format should be used: https://<ServerName>/<SiteName>/

 

Can a terminated employee use Sage HRMS Mobile App?

Terminated Employee access is determined by your company’s system settings.

If your organization allows temporary or ongoing ESS access to terminated employees, those users will be able to log on to the Sage HRMS Mobile App.

 

Do my employees need an ESS account?

Yes, employees must have an ESS account to use the Sage HRMS Mobile App.

First Time Users or employees needing Username and Password Help can access the First Time User Registration or Username and Password help links from the app's sign in page. If a user already has an active Sage Employee Self Service account, they can sign in after connecting to their company's designated HRMS web server.

 

What devices are supported?

The Sage HRMS App works on officially supported iOS devices as of the Q4 2024 Service Release.

The Google Play version of the application will be available to all officially supported Android devices in an upcoming release.

 

Will there be more pages added in future releases?

Yes. Our team has developed a roadmap to expand the Mobile App’s functionality and will continue to add new pages and features in upcoming releases.

 

If my employees experience an issue using the app, how can I help them?

If an employee is experiencing issues, first confirm that they have a valid Employee Self Service account. If the user still cannot access the Mobile App, contact support.

 

Employees of Sage HRMS Customers

If your company offers you an Employee Self Service website, this app may be for you. Review the information below to get answers to some Frequently Ask Questions about the Sage HRMS Mobile App.

 

What features are available with the initial release of the Sage HRMS Mobile App?

The initial release of the Sage HRMS Mobile App will support basic Employee Self Service features. This functionality includes:

• Personal Profile Management
  • Time Off Balance Summaries
  • View Time Taken
  • Employee Submission of New Time Off Requests
  • Employee Edinting of Existing Off Requests
  • Managerial Approval or rejection of Time Off Requests
• Time Off Management
• View Current Benefits
• View and Download Pay History
• Message Center Access

If my company doesn’t use Sage ESS, can I still use the Sage HRMS Mobile App?

No, your company must have an Employee Self Service subscription and you must have an Employee Self Service account to use the Sage HRMS Mobile App.

 

What devices are supported?

The Sage HRMS App works on officially supported iOS devices as of the Q4 2024 Service Release.

The Google Play version of the application will be available to all officially supported Android devices in an upcoming release.

 

Do I need an ESS account to use the Sage HRMS Mobile App?

Yes, you must have an ESS account to use the Sage HRMS Mobile App.

If you are a First Time User select the First Time User Register Here link from the sign in page of the application.

If you need Username or Password Help, select the Username and Password Help link from the sign in page of the application.

If you already have an active Sage Employee Self Service account, you can sign in after connecting to your company's designated web server.

 

How do I get the Sage HRMS Mobile App?

Employees can download the Sage HRMS Mobile App from the Apple App store directly to their mobile devices now.

The application will be available to download directly from the Google Play store in an upcoming release.

Once you have installed the application, you will be prompted to accept the application’s Terms of Use. From there, you can connect to your Employer’s HRMS Web Server.

 

How will the Sage HRMS Mobile App connect to my Employer’s HRMS Web Server?

Enter the address provided by your employer on the HRMS Web Server screen, and select Connect.  Be sure to include https:// in the address.

If you do not know your company’s server information, please reach out to your System Administrator for assistance.

 

Can I use my device's biometric feature?

Yes, the Sage HRMS Mobile App supports biometric logon features.

 

I prefer to view screens with a dark background while on my phone. Does the app support Dark Mode?

Yes, the Sage HRMS Mobile App supports Light and Dark mode settings.

 

Will there be more pages added in future releases?

Yes. Our team has developed a roadmap to expand the Mobile App’s functionality and will continue to add new pages and features in upcoming releases.

 

 If I am experiencing an issue using the app, how can I get help?

Reach out to your system administrator for help with the Sage HRMS Mobile App.