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ERROR : Getting error "Gateway time-out" and the Syracuse Nodes consume large CPU and crashes

Created on  | Last modified on 

Summary

Getting error "Gateway time-out" and the Syracuse Nodes consume large CPU and crashes intermittently

Description

We are getting reports of User receiving error "Gateway time-out" and then we notice Syracuse Nodes consume large percentages of CPU (75%). This eventually leads to Syracuse crashing and requiring a re-start.

Cause

This behaviour has been reported and tracked down to occurring after Users try to export large Requester result-sets via Export to CSV and Export to Excel.

Resolution