A black screen flashes and goes away and no email displays

Summary

Sage BusinessWorks 2026 is unable to email reports or forms if Windows doesn't have a default application assigned to the .eml file type. Assigning Outlook as the default application for .eml files resolves the issue.

Resolution

Set the default application for .eml files

  1. Click the Windows Start button and type Default apps.
  2. Select Default apps.
  3. In Enter a file type or link type, enter .eml.
  4. In Choose a default, select:
    • Outlook (New), or
    • Outlook (Classic)
  5. Close the settings window.

Verify resolution

  1. Return to Sage BusinessWorks.
  2. Attempt to email the report or form again.
  3. Select the correct email service, Outlook 32 or Outlook 64.
    Select the appropriate service option when emailing.
  4. Confirm the email opens successfully in Outlook.

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Solution Properties

Solution ID
260825214808340
Last Modified Date
Fri Oct 30 17:23:18 UTC 2026
Views
0