Solution Properties
Solution ID:
220924150010169
Last Modified Date:
Tue May 02 16:20:59 UTC 2023
Taxonomy Path:
Category//Installation//Download
Author:
sageadmin
How to manually remove the program
Description
Cause
Resolution
  1. Back up each company. See How to make a backup.
    • We recommend saving the backups to the desktop, then copying onto removable media (such as a USB stick)
  2. Find and note the program path and data path for each currently installed version of Sage. See How to find the data path and program path.
  3. Open the Control Panel, and then Programs and Features.
    • Uninstall any listed versions of the following
      • Pervasive PSQL Workgroup
      • Actian PSQL v13 Workgroup R2
      • Peachtree Accounting
      • Sage 50 Accounting
      • Sage Integration Services
      • Sage 50 Payroll Sync Wizard
      • Sage 50 Intelligence Reporting
    • Don’t reboot if prompted
    • Close the Control Panel
  4. Browse to C:\ProgramData\ (32-bit and 64-bit operating systems).
    • If present, delete the following folders
      • Sage
      • Pervasive Software
      • Actian
  5. Browse to C:\Program Files (32-bit operating system) or C:\Program Files (x86) (64-bit operating system).
    • If present, delete the Pervasive Software folder
    • If present delete the Actian folder
  6. Rename the program path directory found in step 2.
  7. Rename the data path directory found in step 2.
    • Once all companies have been backed up, and the backups moved to removable media, the data path and program path directories can be safely deleted
  8. Browse to C:\Users\[Windows Username]\AppData\Local.
    • If present, delete the following folders
      • Aatrix Software
      • Sage
      • Sage Software
  9. Browse to C:\Users\[Windows Username]\AppData\Roaming.
    • If present, delete the following folders
      • Aatrix Software
      • Sage
      • Sage Software
  10. Browse to C:\Users\[Windows Username]\AppData\Local\Temp.
  11. Press the Ctrl+A keys to select all files, then press Delete. Skip any files that can't be deleted.
  12. Browse to C:\Windows.
    • Exercise extreme caution deleting items from the Windows directory; delete only the listed items
    • If present, delete the following
      • PeachInst folder
      • PeachWLog.xml
      • pvsw.log
      • priorpervasive.xml
      • U2LPeach.ini
  13. Browse to C:\Windows\Temp.
  14. Press the Ctrl+A keys to select all files, then press Delete (skip any files that can’t be deleted).
  15. Browse to C:\.
    • If present, delete the folders pvsw and pvswarch
    • If present, delete any file named ActianZen_v[version number]_Install.log and/or ActianZen_v[version number]_Patch.log
  16. Press the Windows+R keys.
  17. Open the Registry Editor: Type Regedit, and then click OK.
  18. Back up the registry. See How do I back up or restore registry keys in the Windows Registry Editor?
  19. Browse to HKEY_CURRENT_USER\Software.
    • If present, delete the following items
      • Peachtree
      • PEACHW Release [number]
      • Sage 50 E-mail Writer (any versions indicated)
      • Sage Peachtree
  20. Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\.
    • Delete the following items, if present
      • Peachtree
      • Pervasive Software
      • PEYX489ZK
      • Sage
      • Sage Technology
      • Sage Software, Inc.
  21. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
    • Delete the following items, if present
      • Peachtree
      • Pervasive Software
      • PEYX489ZK
      • Sage
      • Sage Technology
      • Sage Software, Inc.
  22. Close Registry Editor.
  23. Delete any remaining Sage 50 desktop shortcuts.
  24. Restart the computer.

 

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