| How to manually remove the program |
Resolution | - Back up each company, follow How to make a backup
Note: It is recommended to save the backup(s) to the desktop, then copy onto removable media (such as a USB drive). - Find and note the program path and data path for each currently installed version of Sage, refer to How to find data path and program path
- Open Control Panel, and then Programs & Features.
- Uninstall any listed versions of the following:
- Pervasive PSQL Workgroup
- Actian PSQL v13 Workgroup R2
- Peachtree Accounting
- Sage 50 Accounting
- Sage Integration Services
- Sage 50 Payroll Sync Wizard
- Sage 50 Intelligence Reporting
Note: Do not reboot if prompted.
- Close Control Panel
- Browse to C:\ProgramData\ (32-bit & 64-bit operating systems).
- If present, delete the following folders:
- Sage
- Pervasive Software
- Actian
- Browse to C:\Program Files (32-bit operating system) or C:\Program Files (x86) (64-bit operating system).
- If present, delete Pervasive Software folder
- If present delete Actian folder
- Rename the program path directory found in step 2.
- Rename the data path directory found in step 2.
Note: Once all companies have been backed up, and the backup(s) moved to removable media, the data path and program path directories can be safely deleted, if desired. - Browse to C:\Users\[Windows Username]\AppData\Local.
- if present, delete the following folders:
- Aatrix Software
- Sage
- Sage Software
- Browse to C:\Users\[Windows Username]\AppData\Roaming.
- If present, delete the following folders:
- Aatrix Software
- Sage
- Sage Software
- Browse to C:\Users\[Windows Username]\AppData\Local\Temp.
- Press Ctrl+A keys to select all files, then press Delete (skip any files that can not be deleted).
- Browse to C:\Windows.
- Note: Exercise extreme caution deleting items from the Windows directory; delete only the listed items
- If present, delete the following:
- PeachInst folder
- PeachWLog.xml
- pvsw.log
- priorpervasive.xml
- U2LPeach.ini
- Browse to C:\Windows\Temp.
- Press Ctrl+A keys to select all files, then press Delete (skip any files that can not be deleted).
- Press Windows+R keys.
- Open the Registry Editor: Type Regedit, and then click OK.
- Back up the registry, follow How do I backup or restore registry keys in the Windows Registry Editor?.
- Browse to HKEY_CURRENT_USER\Software.
- If present, delete the following items:
- Peachtree
- PEACHW Release [number]
- Sage 50 E-mail Writer (any versions indicated)
- Sage Peachtree
- Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\.
- Delete the following items, if present:
- Peachtree
- Pervasive Software
- PEYX489ZK
- Sage
- Sage Technology
- Sage Software, Inc.
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
- Delete the following items, if present:
- Peachtree
- Pervasive Software
- PEYX489ZK
- Sage
- Sage Technology
- Sage Software, Inc.
- Close Registry Editor.
- Delete any remaining Sage 50 desktop shortcuts.
- Restart the computer.
[BCB:161:Chat 50 US:ECB]
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