I'm unable to void an EFT, check, charge, or deposit
Description
Cause
Resolution

Remove cleared status from a transaction

  1. Open CM, Transactions, Reconcile Checking Account.
  2. Enter the same statement date and reconciliation date used when you cleared the transaction.
  3. Locate the transaction you need to void.
  4. Clear the check box next to the transaction to remove the cleared status.

Void the transaction

After you remove the cleared status, proceed with the void.

Additional considerations

[BCB:163:Chat BusinessWorks US:ECB]

 

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