| | An Accounts Payable invoice that came from Paperless or imported from third party software has a leading space in the Invoice ID |
| Cause | The invoice was entered in Paperless or imported from third party software with the leading space at the beginning of the invoice number. |
| Resolution | Delete the invoice with a leading space as follows: - In Accounts Payable, select the full invoice amount for payment (Tasks, Select Invoices to Pay, On-screen List).
- Run the Invoices Selected for Payment report (Reports, Invoice Registers, Invoices Selected for Payment) and/or the Invoices Selected for Payment inquiry (Inquiry, Invoice Inquiries, Invoices Selected for Payment) to verify only this invoice is selected.
- Print a check for only this invoice (Tasks, Print Checks).
- Void the check (Tasks, Void Payments) and clear the box Restore open invoices to delete the invoice.
- Note: Normally best practice is to leave Restore open invoices selected. However, this is a case where it is necessary to unmark Restore open invoices to complete this correction.
- Choose if you want to void using the Original Date or Specific Date.
- IMPORTANT:
- If you select Use original dates, then the invoice will be reversed using the accounting date on the invoice and the check will be reversed using the check date.
- If you select Use specific date, then the invoice and the check will both be reversed using the date specified.
- Correct the invoice in Paperless or the third party software and re-export it to Accounts Payable.
For Paperless, refer to the article: Sage Paperless Construction: What is the best way to correct an invoice that has already been exported? DocLink: How do I void an Accounts Payable check or payment? DocLink: Sage Paperless Construction: What is the best way to correct an invoice that has already been exported?
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