| | Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (Log Filter files QYM are corrupt) |
| Description | - It commonly occurs after installing and restoring the Sage 300 CRE version 9.5 and Data folders
- Users can log in, and all modules are working with data intact
- Windows Event Viewer shows Error: "I/O Error. Pervasive status code 2. An error occurred while reading from or writing to the disk"
- Opening the Log Viewer can error out and suggests running File Doctor on the QL Master file
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| Cause | Sage Log filter files are corrupt. |
| Resolution | | [BCB:1:Backup warning:ECB] - Have all users exit Sage 300 CRE.
- Back up the Global folder using System Administration.
 EXAMPLE: \\servername\TIMBERLINE OFFICE\9.5\ACCOUNTING\Global. - Use File Tools to rename the MASTER.QYM file in the Global folder.
 NOTE: It renames the master.qym gateway file and the related \Global\PVData\MASTER_QYM folder. - Open Sage Desktop and log on as a Sage Security Administrator.
- Open Security Administration.
- If there's no error, use File Tools to move the renamed QYM file from Step 3 to another folder to discard.
If the issue remains, see Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (MASTER ARTICLE) for other possible causes and a resolution.
[BCB:156:Chat 300 CRE US:ECB]
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