There are multiple causes for this issue and the error doesn't points to the exact cause. This master article consolidates all the possible causes and their related articles.

If closing and reopening the program doesn't resolve the issue, review the following articles for a resolution.

Error occurs when accessing Security Administration:

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (when launching Security Administration)
• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (when launching Security Administration, issues with company list)
• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (Log Filter files QYM are corrupt)

Error occurs in Security Administration User Setup:

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (in Security Administration User setup)

Error occurs when opening Sage Desktop:

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details."
• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (Need Domain Admin Rights)
• Error: "An Error Occurred. Close and then re-open Sage Desktop. See the log for details" (on the workstation)
• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (invalid path in File Locations)

Error occurs on one workstation:

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (corrupt user.config file)
• Sage System Verifier fails on System Disk, Network Adapters, Computer Processors, and System Enclosures

Error occurs when adding to Favorites in Sage Desktop:

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." when adding files to Favorites in Sage Desktop.
• Error: “An error occurred. Close and then re-open Sage Desktop. See the log for details.” (when adding a macro to Favorites in Desktop 16.1)

Error occurs in Job Central:

• Job Central: "An error occurred. Close and re-open Sage Desktop. See log for details." when adding new AR customer in Job Central.
• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (when launching Job Central )

Error occurs in Document Management:

 NOTE: Document Management support and development ended 12/31/2019. See FAQ Document Management retirement

• Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (when launching Document Management task)

[BCB:156:Chat 300 CRE US:ECB]