Can include but not limited to Windows updates, or another major event (Hard shutdown\Power loss\Computer Crash, etc…)

SOLUTION 1: Running as Administrator

1. Often right-clicking Sage Desktop and running as administrator can resolve this issue if the user has local admin rights on their computer.

SOLUTION 2: Uninstalling and Reinstalling

1. Open Programs and Features
2. Press “ Ctrl “ + “ R “ at the same time
3. In the run Dialogue box, type “ appwiz.cpl “ and press enter
   (That will open Programs and features)
4. In the List of programs locate:
   1. Sage 300 Construction and Real Estate and uninstall
   2. Next navigate to C:\Program Files (x86) and rename the “ Timberline Office “ folder

(Example: Timberline Office OLD)

5. Reboot the workstation
6. Reinstall the 300CRE Client using the Knowledge Base article linked below.
   DocLink: How do I install the Sage 300 Construction and Real Estate accounting client on a workstation or Citrix/terminal server?

For other possible causes and solutions, refer to article 114156 DocLink: Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (MASTER ARTICLE)