Error: "An Error Occurred. Close and then re-open Sage Desktop. See the log for details" (on workstation)

Solution Properties

Solution ID:

225924650093159

Last Modified Date:

Wed Aug 10 14:09:14 UTC 2022

Taxonomy Path:

Category//Installation//Download

Author:

LegacyAuthorUS

Error: "An Error Occurred. Close and then re-open Sage Desktop. See the log for details" (on workstation)

Description

See the log for details" prior to Sage System Verifier running, and Event Viewer lists a Buffer Overflow Exception (BEX) for TsVersionChecker.dll.

Full error may appear as:

Faulting application name: ap.exe, version:16.1.8.16, time stamp: 0x5a0b81d3
Faulting module name: tsVersionChecker.dll, version: 16.1.8.16, time stamp: 0x5a0b7a9c
Exception code: 0xc0000005
Fault offset: 0x000070cb
Faulting process id: 0x1300
Faulting application start time: 0x01d4b4d2cc7a217f
Faulting application path: C:\Program Files (x86)\Timberline Office\Shared\ap.exe
Faulting module path: C:\Program Files (x86)\Timberline Office\Shared\tsVersionChecker.dll
Report Id: 0a3c2390-20c6-11e9-80cc-00155d0e0e16
Faulting package full name:
Faulting package-relative application ID:

Cause

Missing or corrupt copy of TsVersionChecker.DLL on the new client installation.

Resolution

Copy TsVersionChecker.dll from a working installation to the workstations with the issue NOTE: Default path is "C:\Program Files (x86)\Timberline Office\Shared\tsVersionChecker.dll")
Try to open Sage again.

For other possible causes and solutions, see Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (MASTER ARTICLE)

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Steps to duplicate