Solution Properties
Solution ID:
225924550091565
Last Modified Date:
Wed Aug 10 14:09:14 UTC 2022
Taxonomy Path:
Category//Installation
Author:
LegacyAuthorUS
Error: "An error occurred. close and then re open Sage Desktop. See the log for details." (corrupt user.config file)
Description
Cause

Corrupt user.config file.

Resolution
[BCB:5:Third-party support:ECB]
  1. Navigate to: C:\Users\[user profile]\AppData\Local\Sage_Inc\Desktop.exe_StrongName_u3jvk0sgav0mxk5qzt023z3d2c5hglex\18.4.0.0\.. (folder version may vary).
  2. Rename the user.config to user.config old (in the folder that matches your version of Sage).
  3. Re-open the Sage Desktop to test.

For other possible causes and solutions, refer to article 114156 DocLink: Error: "An error occurred. Close and then re-open Sage Desktop. See the log for details." (MASTER ARTICLE)


[BCB:156:Chat 300 CRE US:ECB]
Defect ID
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