Carefully review the setup of the Web User, specifically make sure there are no typos in the e-mail address. Have your IT professional review the needed pieces to allow through the firewall and spam filters. Send an e-mail to the web user's e-mail address and have them reply to confirm the e-mail works. If this works, confirm with IT when they configured the e-mail. Sending the invitation or password reset request before this means they'll bounce and the sending platform blocks them. Contact Sage Support to have the suppressed e-mail address cleared. |