CM Register Balance is incorrect after canceling a Split Deposit or Split Withdrawal entry
Description
Cause

In the Edit Register task in Cash Management, if you begin entering a split Deposit or split Withdrawal entry and then cancel it, the Register Balance still updates by the amount of the entry.

Resolution

Issue fixed in version 22.2. The latest version of Sage 300 Construction and Real Estate can be downloaded at Sage 300 Construction and Real Estate: Download Portal

 

For versions 22.1 and older or for cases where this occurred prior to upgrading:

TO CORRECT THE REGISTER BALANCE:

Option 1: Enter an opposite split entry and cancel it

You can enter an opposite split entry, then cancel that entry.

For example, if you entered a 1000.00 withdrawal split that was cancelled, you would enter a 1000.00 deposit split and then cancel that entry.

  1. In Cash Management Tasks, Edit Register, begin entering a deposit or withdrawal entry for the amount the balance is off (select deposit Dep if the balance needs to increase or select withdrawal Wdl if the balance needs to decrease).
  2. Click the ...> button or press ENTER through the entry to open the detail window.
  3. Click Split.
  4. Click Cancel to exit the split window.
  5. Click Cancel to exit the detail window.
  6. Click Cancel or Finish to exit the Edit Register task.
Option 2: Utilize the Bank Account Balance Verification Report

Refer to The Cash Management Bank Account Balance Verification report has variances

TO AVOID THIS ISSUE UNTIL YOU ARE ABLE TO UPGRADE:

If you begin making a split entry, once you are in the Split window, select a GL account, click OK, then click OK to complete the entry. Then Delete the row in the Edit Register window. This will set the Register Balance back to what it should be.


[BCB:156:Chat 300 CRE US:ECB]

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