Note: Often there is more than one administrator for a company. We recommend that there be at least two administrators. See if there is another user that can log into the company where Maintain > Users > Set Up Security... is not dimmed. This would indicate that they are actually an administrator for this company.

Note: Passwords for each user are company specific. Changing the password in one company will not change it for all the companies to which that user has access to. If the user has access to multiple companies, the password may need to be reset in each company.

1. Login to your Sage 50 company as the administrator. If the administrator password was lost, refer to Forgot password or user name and/or password not working.
2. Once you have logged in as an administrator, go to Maintain, Users, Set Up User Security.

Note: This is a single-user task, all other users must exit the company before you will be able to reset user passwords.

3. Select the user from the list.
4. Click Reset Password.
5. Enter a temporary password for the user in both fields.
6. Click OK.
7. Click Close.
8. Have the user login with the temporary password.
9. Click OK to change your password.
10. In the Old password field enter the temporary password.
11. Enter a new password in New password and Confirm new password.
12. Click OK.
13. Verify the company opens successfully.