• GL Account is marked inactive and global options are set to Hide inactive records
• GL Account ID has been changed
• Hide General Ledger accounts has been selected

Section 1: Hidden General Ledger Accounts on transaction screens

1. Select Options, and then click Global.
2. Select Accounting tab, under Hide General Ledger Accounts, clear the boxes next to Accounts Receivable, Accounts Payable, and Payroll.
3. Click OK.
4. Verify you can see account numbers and names on task windows.

Note: The account could be deleted only if there was no activity in the account, even in closed years. You may use the Audit Trail Report to track if a user deleted or modified a General Ledger account.

Section 2: Unhide inactive records

1. Unhide inactive records. Refer to How to show inactive records that are hidden.
2. If the GL Account still does not appear, proceed to Section 3.

Section 3: Find the account on the Chart of Accounts report

1. Make note of the Account Type.
2. Make note of the Account Description.
3. Go to Reports & Forms, General Ledger.
4. Highlight Chart of Accounts.
5. Select Options at the top of the window.
6. Change the date range to include the date the GL Account was accessible.
7. Under Filters, choose either Account Description or Account Type, depending on the information you have on the account.
8. Press OK.