Cash receipts can be voided from the ledger transaction. See the link below for more information. When the option to void is unavailable, reverse the payment. Cash receipts must be reversed in the following situations:

• The payment is from the prior year.
• The payment is from a previous period that is locked.
• A credit is applied to the payment.
• The payment cannot be voided due to company accounting practices.

1. Open 3-3-1 Cash Receipts
2. In the Account box, select the cash account.
3. In the Deposit# box, type the deposit transaction number.
4. In the Date box, type the deposit date.
5. In the Description box, type a brief statement about the transaction.
6. In the Client box, type the client number, or in the Job box, type the job number.
7. Select Paid Only if the invoice Status is fully paid, or Open Only if the invoice is partially paid.
8. Click Display Invoices
9. Click the Contract Invoices tab, or the Service Invoices tab, depending upon the type of invoice
10. Locate the invoice from which you need to reverse the deposit.
11. In the Paid column, type the amount as a negative amount.
12. In the Discount column, type the discount amount (if applicable) as a negative amount.
13. If reversing a previously applied credit instead of a cash deposit:
    1. Locate the credit invoice.
    2. In the Paid column, type the credit amount as a positive amount.
14. Click File, Save

Notes:

• When you reverse a payment made to an invoice in status 4-Paid, the program changes the invoice status to 1-Open
• When viewing your bank reconciliation in 1-5, these reversals will show under the Deposits as negative numbers. clear them against their positive counterpart in the Deposits section and they will wash each other out.

Error: Warning, unable to void transaction