Notes: Finding your Registration information: - Login in to the Customer Portal at https://customers.sagenorthamerica.com and once logged in:
- Click Product Information > My active Services and Plans
- In the Select a product dropdown, select Sage Fixed Assets
- Under Activation Codes, look for the Serial number under the Serial column
- If you can’t find the Customer number, Serial number and/or Activation code, contact Support Chat from the link below. You can also contact your Sales Rep.
Other Notes: - You don't need a new Activation Code when updating the product version
- For versions 2022.0 and higher: Sage Fixed Assets products can pull your registration information with only your customer number and serial number
Note Subscription Plans on renewal: The unlocking codes in Fusion or from the Customer Portal won’t update. If you're using the Sage Fixed Assets version 2021.1 or prior, Sage recommends updating. This will allow you to use the automated process to get the Subscription plan expiration date to advance properly. Otherwise you’ll need to contact support or your Sales rep to get an updated unlocking code. On the server where you installed the Sage Fixed Assets - Premier Server components: -
- In the Database Utility - Premier Depreciation & Tracking, click the Registration button
- Or go to: Start, Programs, Sage Fixed Assets, and select Product Registration - Premier Depreciation & Tracking
- Or from a workstation where you installed the Sage Fixed Assets - Premier Client: Go to: Start, Run, browse to: \\Servername\SFAServ\Premier Client\500BSNETREG.EXE
- Once the Registration Status dialog is open: Click Register, enter your Customer number then your Serial Number and click Activate
- You must have an internet connection for this process
- Your Customer number is a 10-digit number starting with 400
- Your Serial number is a nine-digit number with a dash (for example, XXXX-XXXXX)
- The Sage Fixed Assets will search for your licensed products. Once verified, click OK. The program will return you to the Registration Status dialog. You’ll see your registered products. Ensure the expected products have the status of Purchased or Subscribed and the Subscription Expiration Date: is for a future date
If you're having problems registering automatically, try the Manual Method. See Troubleshooting registration errors for more troubleshooting. Manual Method: - On the server where you installed the Sage Fixed Assets - Premier server components:
- In the Database Utility - Premier Depreciation & Tracking, click the Registration button
- Or go to: Start, Programs, Sage Fixed Assets, and select Product Registration - Premier Depreciation & Tracking
- Or from a workstation where you installed a Sage Fixed Assets - Premier Client: Go to: Start, Run, browse to: \\Servername\SFAServ\Premier Client\500BSNETREG.EXE
- Once the Registration Status dialog is open: Click Register, enter your Customer number and Serial Number. Click Enter Code, enter your Activation Code and, if prompted, the Unlocking code: (subscriptions only)
- Enter a dash in the serial number. For example, XXXX-XXXXX
- For the Activation Code, it won’t allow a copy/paste of the full string. Key each four character set and tab or click between the boxes
- If manually entering a Subscription unlocking code:
- For 2021.1 and prior: On the populated Activation Code dialog, don’t change anything. Click OK and there will be a prompt to enter an Unlocking Code
- For 2022.0 or higher: Populate both the Activation Code and the Unlocking code section
- Click OK: and the program will return you to the Registration Status dialog. You’ll see your registered products. Ensure the expected products have the status of Purchased or Subscribed and the Subscription Expiration Date: is for a future date
- Click Close on the Registration Status dialog
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