| | Troubleshooting registration errors |
| Description | To manually register: - On the server where you installed the Sage Fixed Assets Network Server components:
- In the Database Utility - Network Depreciation & Tracking, click the Registration button
- Or from a workstation where you installed a Sage Fixed Assets - Network Client, go to: Start, Run. Browse to: \\Servername\SFAServ\Network Client\100BSNETREG.EXE
- Once the Registration Status dialog is open: Click Register, enter your Customer Number and Serial Number, click Enter Code. Enter your Activation Code and, if prompted, the Unlocking Code: (subscriptions only).
- Enter the dash in the Serial Number (for example, XXXX-XXXXX)
- For the Activation Code, it won’t allow a copy/paste of the full string. Key each 4-character set and tab or click between the boxes
- If manually entering a Subscription unlocking code:
- For 2021.1 and prior: On the populated Activation Code dialog, don’t change anything. Click OK and there will be a prompt to enter an Unlocking Code
- For 2022.0 or higher: Populate both the Activation Code and the Unlocking code section
- Click OK, and you’ll return to the Registration Status dialog. You’ll see your registered products. Ensure the expected products have the status of Purchased or Subscribed and the Subscription Expiration Date: is for a future date.
- Click Close to exit the Registration Status dialog box.
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| Resolution | ▼Error: No internet connection: In the case of a server having no internet connection, use the Manual Method to register. Alternatively, run the Production registration from the client as described in the Automated Method. ▼Unknown error from CE Entitlement: There’s another Sage Product on the account making the data too long resulting in a failure. Use the Manual Method. This error can also occur if there’s no internet connection on the server. |
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