Error: "Must use Reprint Checks to finish reprinting before using this option" (AP Reprint Checks fields are grayed out)
Description
Cause

Reprint Checks ended unexpectedly.

Resolution
Rename the reprint.app file:

  1. From Accounts Payable Tools, select File Tools and rename the reprint.app file. Use the Wizard to browse and select this file. Enter a new name.
    For example, reprint_old with today's date. For full steps on renaming a file, see How do I rename a file using File Tools?
    Note: If the reprint.app file doesn’t exist, have all users to exit Accounts Payable then try the Task again.

Verify what checks printed, what checks didn’t, and what checks are voided:

  1. From AP Reports, select Cash Management, Check Register.
  2. Enter the check date or check number range of the checks involved with the reprint.
  3. Use Ranges to select the bank account.
  4. Print or preview as desired.
  5. Note which checks reprinted successfully and which checks did not, along with any voided checks in the range of check numbers you want to use or reprint.
    1. If you need to reuse any of the voided check numbers, see How do I void and reuse an Accounts Payable check number for error correction?.
    2. Note: Some checks you tried to reprint may be missing from the Check Register report. When the Starting check number is equal to or before the Reprint From check, the Reprint process voids and deletes those checks, then reissues those checks. Depending on where the Reprint process aborted, some of those checks may show voided and some may have already been deleted. The invoices for those checks will be open and selected for payment. You will use Print Checks to print new checks to those invoices again.

Reassign the check numbers as needed:

  1. For checks that appear on the Check Register as still issued, use Reprint Checks to print the checks with the correct check numbers. See How do I reprint Accounts Payable checks? and What considerations should I be aware of before reprinting Accounts Payable checks? for information and considerations regarding the Reprint Checks task.
  2. For the voided checks, use Print Checks to print the check numbers to the invoices now open.
  3. Run another Check Register report to verify the check numbers are issued correctly.



[BCB:156:Chat 300 CRE US:ECB]

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