I can't install Enhanced Tax Reporting software or updates

Solution Properties

Solution ID:

222924350018533

Last Modified Date:

Thu Feb 01 20:44:20 UTC 2024

Taxonomy Path:

Category//Installation

Author:

LegacyAuthorUS

I can't install Enhanced Tax Reporting software or updates

Description

Cause

Resolution

Exit Sage BusinessWorks.
Right-click the Sage BusinessWorks icon on your desktop and select Run as administrator.
Once you’ve logged back in to Sage BusinessWorks, then attempt the form update again.
If still encountering issues, log in to this computer as a local administrator and attempt the install again.

Verify the user is a local administrator of the computer.
- Work with your computer technician to provide you with local administrator rights
- Attempt the install again
If you can’t have local administrator rights, run the install file as administrator.
- Browse to ...\Sage\BWProg\ETRSetup.exe
- Right-click on ETRSetup.exe
- Choose Run as administrator
- If necessary, completely uninstall Enhanced Tax Reporting and then reinstall Enhanced Tax Reporting
Log in to your computer as another Windows user that has local administrator rights.
Install Enhanced Tax Reporting again.

Temporarily disable your antivirus software.
Configure your firewall to allow .exe files necessary to run Enhanced Tax Reporting and access to https://secureupdates.aatrix.com/.
Visit Aatrix website and evaluate the ability to download the files for Enhanced Tax Reporting.
Update your firewall to allow access to the items found at https://www.aatrix.com/info/updates/tech-info.

If you’re still unable to install the software, reboot your server and workstation and attempt the install again.

If the issue persists, contact Aatrix support by phone 701-746-6814 or email at [email protected].

[BCB:163:Chat BusinessWorks US:ECB]

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