Starting the MyAssistant ISDAdminTaskService slows entire server.
Description
Cause

The ISDAdminTaskService is reading the entire Sage Timberline Office log viewer constantly to determine when certain tasks end that may correspond to a scheduled task. The slowness is caused by the constant reading of the master.qlm.

Note: This file is tied to security and cannot be renamed.

Resolution

Note: Use Option B only if you are willing to forgo the feature of having a task run at the end of a Sage Timberline Office task or if you are testing to confirm the issue.

Option A: Archive the Sage 300 CRE Log Viewer.

See Archive Log Viewer linked below to archive and delete the as much as the log as you can.

  • Use the option to Archive and Delete.
  • Use the Display filters to show up to 200,000 records that you can then archive and delete using 10,000 record XML files.
  • In this scenario you will most likely have to change the date filter multiple times to delete all of the records.


Note: As a test, Sage 300 CRE Office support may be able to provide a blank file if archiving 10,000 records at time is not an option.

Option B: Change all Sage MyAssistant tasks that is scheduled to run at the conclusion of a Sage Timberline Office program to Daily, Weekly, Monthly, or Once and On demand.

  1. From the Sage MyAssistant Designer, open any task that may be scheduled to run at the conclusion of a task.
    Note: You can see any task that is still scheduled to run at the end of the task by in the MyAssistant Designer, right-click a header, select Column Chooser, double-click on Schedule. Unfortunately, this will not reflect any task that is still marked with a schedule but is also set to On demand.
  2. Select Schedule.
  3. While the task in the Run task window is set to run On a schedule, change in the Run This Task window the option to something other than At the conclusion of a Sage 300 CRE program.
  4. In the Run task window, change the option to On demand.
  5. Click OK.
  6. Do the same for any task that is marked to run At the conclusion of a Sage 300 CRE program.
DocLink: How to archive the Log Viewer
Defect ID
Steps to duplicate
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