Log out all users and recalculate balances

1. Log out all users from the company to obtain exclusive access.
2. Open the company with Administrator rights.
3. Go to 1-6 Period and Fiscal Year Management, then Recalculate Balances.
4. Click the Recalculate Balances button. 
5. If the error persists, click the Recalculate Balances button again.
6. If errors persist, save the audit report as a PDF.  

   Log a support ticket through the customer portal, and a support specialist will follow up with you.

    
   
   NOTE:

   Don't attempt to fix the error.  This issue requires a file fix.  You'll need Administrator rights and exclusive access to the company, and server access.

    

    

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