Audit Error: Client Totals; Ending: amount Ledger: amount With Additional Client# Errors
Description
Cause
Resolution
  1. Create a backup of your company data.
  2. Open 1-8 General Ledger Setup
  3. Click the Dedicated Accounts tab.
  4. Make note of the Service Receivable account number.
  5. Open 2-5 General Journals
  6. Click the Account arrow and select Equal. In the cell on the right, enter the account number.
  7. Click the Subaccount arrow and select =Zero
  8. Click File, Print Preview
  9. From the previewed report, double-click the Record# of the transaction.  This will open the 1-3 Journal Transactions window.
  10. If the record's Source is 22-SR Invoice do the following:
    1. Click Options, Go to Source to open the 11-2 Work Orders/Invoices/Credits window.
    2. In the 11-2 Work Orders/Invoices/Credits window, click Edit, Void Record
  11. If the record source is 10-AR Receipts, click Edit, Void Transaction
 NOTE: In case a transaction needs to be voided, it can be re-entered and posted again using the relevant menu option.


[BCB:154:Chat 100 Contractor US:ECB]




Steps to duplicate
Related Solutions

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