The message "The administrator password that you entered doesn't match the administrator password..." appears during the Parallel Migration Wizard.

This error prevents the migration from continuing until authentication is complete and the password is reset.

Contact Customer Support for authentication and further assistance.

Verify eligibility

• You must have a valid support agreement or be working with a Sage Business Partner
• Be a valid contact listed on your Customer Account
• If you're not on the Authorized Contact list, add an authorized contact for support

Create a support ticket

Use one of the following options:

• On-line Support Ticket
• Chat with Sage
• Call Support at (800) 854-3415 available Monday thru Friday, 9 AM to 8 PM ET

Support process

• Customer Support agents verify your identity during the request
• Authentication follows the updated process introduced on July 6, 2026
• Customer Support agents reset your administrator password after successful authentication