Complete the Employee Declaration form attached to Sage Knowledgebase KB article 222924450019652 How to request Administrator user password reset assistance for Sage 100.  Fax or e-mail the completed form to Sage 100 Customer Support.

Perform the following:

1. If you have a current support agreement, and are a valid contact for your account number, fill out the Employee Declaration Form.
2. Support Ticket: We prefer that you first create a support ticket on line, or call in to create a support ticket. (If calling: the number is (800) 854-3415. Call on a weekday between 6:00 AM and 5:00 PM Pacific Time, select Customer Support). A form without a support ticket referenced on it may take longer to process.
3. Fax the completed form to 800-700-0417, including your Account Number and Ticket Number on the fax cover sheet. Or, scan the completed form and e-mail it to [email protected], and include your Ticket Number in the e-mail subject line.

Partners: to expedite the process when performing customer upgrades.

1. First, create a support ticket online (or call in to create a ticket).
2. Download, complete and fax or e-mail the Employee Declaration Form.
3. Call Sage 100 Customer Support for password reset assistance.