• The system sets the Administrator password during Sage 100 installation.
• The Administrator logon is the only account in Sage 100 that can access the Administrative Tools window.
• Administrator Tools allow you to change the Administrator password, set up roles, and manage other users. 

Before contacting support

• You must have a valid support agreement or be working with a Sage Business Partner.
• Be an authorized contact on your Sage customer account.

Contact support

• Submit an online ticket via the customer portal.
• Use the chat support option in Sage 100.
• You can call (800) 854-3415 during support business hours.

After authenticating you, a support specialist can help you reset the administrator password.

Error: "The administrator password that you entered ..." running the Parallel Migration Wizard
Set or reset user passwords in Sage 100