• The system set the Administrator password during the installation of Sage 100
• The Administrator logon is the only account in Sage 100 that can access the Administrative Tools window
• The Administrator Tools allows change of the Administrator password, setup up of Roles, and maintenance of other Users 

Contact Requirements

• You must have a valid support agreement or be working with a Sage Business Partner
• You must be listed as an authorized contract on your customer account
• If you're not listed on the Authorized Contact list, add an authorized contact for support

Create a Support Ticket

Choose an option below to contact Support 

• Submit an on-line ticket

1. Create a support ticket by going to Sage Customer Portal.
2. Sign in, then select Manage Cases, Submit a New Case, Sage 100 Question Category Subcategory Subject Detailed description.
3. Ensure your contact information is current. 

• Use chat support
  • Contact us via Sage 100 chat
• Call Support 
  • Call (800) 854-3415 available Monday thru Friday, 9 AM to 8 PM ET

Support process

• Customer Support agents authenticate you during the request
• Authentication follows the updated process introduced on July 6, 2026
• Customer Support agents help you reset your administrator password after successful authentication

Error: "The administrator password that you entered ..." running the Parallel Migration Wizard
Set or reset user passwords in Sage 100