Change Mail Settings on the Server

1. Log on to the server where you installed the MyAssistant server. Use the Windows profile that activated the MyAssistant Configuration Manager.
2. Launch MyAssistant Configuration Manager.
3. Go to Notification E-Mail Account.

Change Mail Settings from Designer (Version 20.3.5 and Greater)

1. Open MyAssistant Designer.
2. Open File and then Options.
3. On the left go to Server Settings.

Notification E-Mail Account setup

From Name

Enter the name that E-mail messages containing MyAssistant notifications will come from. This name is displayed in the recipient’s Inbox.

From E-mail Address

Enter the E-mail address that notification E-mail messages will come from.

Outgoing Email Server

Sent E-mail messages route through an E-mail server. If you use Microsoft Exchange, it will use the Exchange server. If you don't use Microsoft Exchange, your Internet Service Provider (ISP) determines the E-mail server. It’s usually in the form of smtp.[domain], such as smtp.gmail.com. It can be different depending on how you set up the mail server. Your IT person or ISP can provide you with the correct outgoing mail server name. Sage can't provide this information because we don't know how you set up your mail server.

Outgoing Email Server Port

When using a specific TCP / IP port other than the default port of 25, enter it here. Otherwise, leave the port number blank. If you don't specify a port, it uses the default port of 25.

For mail settings before version 20.3: When using a TCP / IP port other than the default of 25, enter it in Outgoing Mail Server. Enter the mail server, preceded by a colon and the port number.

Example of how to use a specific port

Gmail uses a secured SSL port of 587. In this example, type smtp.gmail.com:587 into the Outgoing Mail Server field. Checkmark the Use an SSL / TLS connection setting.

Username

Enter the user name to log on to the specified E-mail account. Only required depending on how you set up the mail server.

Password

Enter the password for the specified E-mail account. Only required depending on how you set up the mail server.

If your email account requires Two-Step Authentication, refer to your mail providers' documentation for steps to generate an App Password or other workarounds.

Use an SSL / TSL Connection

Check the box for if your email server requires a secure connection. Check this option for encrypted SSL if you enter a specific port in the Outgoing Mail Server field.

See more information about troubleshooting incorrect MyAssistant email settings.