Sage Support can help with

1. Clarification of various reporting options
2. Troubleshooting problems encountered when setting up or running standard reports
3. Knowing who to turn to for help when creating, customizing, and refining your report is crucial for its success. With the right guidance, you can craft a report that is tailored to meet your unique reporting needs. Don't leave your report's success up to chance - make sure you know where to turn for expert assistance.
4. Guidance on basic problems encountered with Sage-provided reporting tools

Examples that are outside the scope of Sage Support

1. Creating or designing reports
2. Modifying and customizing payroll and accounts payable direct deposit files
3. Editing the layout, fields, or formatting
4. Creating a calculated field
5. Troubleshooting problems encountered with customized reports or third-party reporting programs or tools (formatting formulas, parameters, etc.)
6. Assistance connecting to your Sage data for use with third-party reporting tools
7. Training on the use of third-party products (such as Crystal Reports)
8. Recommendations regarding specifics of accounting practices

For further details about what is and is not included in your Business Care plan, see Scope of Support.

If Sage Support cannot handle an issue, see Sage Expert Services available for various Sage products.

And finally, what is Community Hub? A place where you can discuss questions and issues with consultants and other customers.

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