1. Open Sales Order, Main, Invoice Data Entry.
2. Click the Next Invoice No (#) button, and select the following:
   • Customer No = The customer to apply the credit memo to.
   • Invoice Type = Credit Memo
3. Apply to Inv # select Invoice Number that was originally charged with a Credit Card.
   • The program populates the credit card information based on the original invoice that the credit memo was applied to.
4. Click the Lines tab, and select the items to be credited.
   • Enter all quantities as positive amounts.
     Note: If the entire invoice is being credited, each item must still be selected individually.
5. To immediately charge the credit card, click the Payments tab
   • Click Submit Card/ACH Account button and follow prompts
6. Click, Accept
7. Print the Credit Memo
8. Print and Update the Daily Sales Reports / Updates (Sales Journal)

Note: To prevent fraudulent transactions, Credit Card Processing does not post a credit to a card without applying the credit memo to the associated invoice

 

 

Processing a refund for version 2013 (5.00) and later if Credit Card was not saved during the original order or invoice.

1. Open Sales Order, Main, Invoice Data Entry.
2. Click the Next Invoice No (#) button, and select the following:
3. Customer No = The customer to apply the credit memo to.
4. • Invoice Type = Credit Memo
   • Apply to Inv # select Invoice Number that was originally charged with a Credit Card.
5. Click the Lines tab, and select the items to be credited.
6. Enter all quantities as positive amounts.
   Note: If the entire invoice is being credited, each item must still be selected individually.
7. Click the Total tab. Note: The Deposit Payment Type will be set to Credit Card.
8. Accept the Credit Memo. The Sage Exchange - credit will display. Submit the request.

If the card was not saved, select Credit Card from Payment Type drop down, the display will automatically advance to the Credit Card tab and enter the card information.

1. Select Payment Type. Note: Transaction Type will default to Payment/PrePost Authorization. The Auth Amount will populate with the Credit MemoTotal.
2. Enter the Credit Card number that was used on the original order or invoice
3. Click Submit Card. The Sage Exchange - Credit will display.
4. Enter the Credit Card number and Expiration Date and Submit the request.
5. Accept the Credit Memo.

Note: The original credit card number must be used for refunds, if unsure of which credit card was used, lookup the original invoice in A/R Invoice History Inquiry. This will display at least the last four digits of the credit card used. If the original credit card is unavailable, Sage Payment Solutions will need to be contacted for Risk Management to enable refunds to another card.

Credit Memo Generated from RMA version 2013 (5.00) and later
The steps are the same as for Processing Refund for Version 2013 (5.00) and later except for the majority of the fields are populated from RMA. Follow steps 5-11 to complete the Credit Memo.

 

Additional information: 

• The credit card transaction must be settled on the virtual terminal first. If the credit is on the same day as the original entry, verify the SPS batch has been settled first.
• The credit card would need to be saved. Unsaved cards will need to be reentered on the credit memo (credit card tab) to issue the refund.
• The original sale or charge must not be expired (over 6 months old)
• The original sale or charge must have been entered using Sage Payment Solutions and not a different credit card processor, such as PC Charge.
• If the refund was manually processed on the virtual terminal; do not enter a value in the 'apply to inv' field. Instead complete the credit memo and post without this information. Use a zero dollar, cash receipt to manually apply the posted memo to the original invoice.