Process a return of goods from Return of Goods Entry:

1. Open Purchase Order, Mat Req/Return, Return of Goods Entry.
2. Click the # button for the Next Return NO.
3. The purchase order number can be left blank. Entering the original purchase order number will reduce the quantity received on that purchase order so it can be received again. It will also provide an audit trail in Receipt History referencing that purchase order number.
4. The invoice number can be left blank if a credit is not required on the vendor account. To create a credit on the vendor's account, enter an invoice number. The original invoice number cannot be reused (reference the original invoice number by entering the number and adding an "A" or "C" to the end of the number).
5. If the purchase order number is left blank, select the Vendor No.
6. On the Lines tab, select the Item number(s) being returned, enter the Ordered, Received and Returned quantity, and click the OK button.
   • NOTE: Inventory cost will be relieved based on the valuation method of the item and using the Item Cost Hierarchy.
     For example, an Average cost item will be relieved at the current average cost; and a FIFO item will relieve the first cost tier (not the received cost tier), which may not be the same tier that was created for the receipt.
   • Refer to KB article ID 21405, DocLink: How to adjust the Quantity On Hand for an Item to adjust out the FIFO tier with the incorrect cost and then enter adjustment with correct cost.
7. On the Totals tab, click the Accept button.
8. Print and post the Return Order Register and the Daily Transaction Register. The date used to print the register will be the transaction date used in Inventory Management as well as the General Ledger.

Notes:

• The credit invoice will need to be applied to the original invoice in Accounts Payable, Main, Manual Check Entry.
• If both the PO Number and Invoice Number fields are left blank on the return, the transaction will only impact Inventory Management.