How do I verify that the correct printer driver is installed?
Description
Cause
Resolution
[BCB:5:Third-party support:ECB]

 

  1. Go to Windows Start button.
  2. Select Settings.
  3. Select Devices.
  4. Go to Printers & scanners.
  5. Scroll down to Related Settings and select Print server properties.
  6. Select the Drivers tab, and make note of the driver currently installed. See What are the Sage 300 Construction and Real Estate tested printers and their recommended configurations? for a list of recommended drivers to compare.
    • If the driver you have is in the recommended list, you're all set
    • If not, you will need to reach out to your IT provider for assistance with getting the correct driver installed for your printer

For instructions on installing or changing the printer driver, see the Windows Help topic, "To install new or updated printer drivers." Windows Help can be accessed from the Windows Start menu.

Note: If you are having problems with a Sage 300 Construction and Real Estate approved printer driver, try a new copy of the printer driver to check for corruption.

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