1. Verify that the Windows user has inherited rights to the required files and folders
2. The user needs adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system.
3. Refer to the Aatrix Technical Information page https://www.aatrix.com/info/updates/tech-info and Software Requirements page https://www.aatrix.com/info/updates/ for the list of files and folders, as well as firewall and anti-virus permissions and exclusions and Proxy Server information for internet access.
4. Sage 300 CRE users should refer to Sage 300 Construction and Real Estate and Sage Estimating Required Permissions
5. If you continue to encounter issues, please refer to https://secureupdates.aatrix.com and collaborate with your IT specialist to allow Aatrix automatic updates to proceed smoothly.