To verify the cause of this issue look at the Invoice Register inquiry to see which distributions have a Status of Open as follows:

1. From the Accounts Payable Inquiry menu, select Invoice Inquiries, Invoice Register.
2. Select Master and click OK.
3. Select Register and click OK.
4. Double-click the appropriate vendor to see the invoices for that vendor.
5. Click Select to add a column.
6. Select Add column after this column and click OK.
7. Find Status in the list. Double-click Status and click OK.
8. Verify that the Status is Open on the invoice that has the issue.
9. Double-click the invoice that has the issue to see the distributions for that invoice.
10. Click Select to add a column.
11. Select Add column after this column and click OK.
12. Find Status in the list. Double-click Status and click OK.
13. Check the Status of all the distributions.

If multiple distributions with non-zero amounts have a Status of Open and net to zero, then choose Option I. If you see one or more Open distributions with a zero open amount, choose Option II.

When you add distributions to a paid invoice, those new distributions and the invoice have a Status of Open even if the changes net to zero.

An invoice can also have a Status of Open if there are unpaid blank lines of distribution.

Option I: Record a zero amount manual check as follows

1. From the Tasks menu, select Record Manual/Print Quick Checks.
2. Select the Payment type as Manual Check.
3. Enter check information as usual. The check amount is 0.00.
4. In the Invoice column of the invoice grid, click List, and then select the invoice.
5. Click Accept invoice, and then click Accept check.
6. Click Finish and print your journal to a file or printer.
7. Post all your changes in General Ledger and Job Cost (Tasks, Post Entries).

Option II: Delete any blank lines of distribution in the Change Invoices task as follows

1. From the Tasks menu, select Change Invoices.
2. Enter the vendor and invoice number for your invoice.
3. Press Tab on your keyboard until you see the distribution grid.
4. Click inside the next available blank line of distribution.
   • Note: Distributions with a 0.00 amount may be ok as long as they have a GL account assigned.
   • WARNING: Do not delete 0.00 amount distributions if they were a credit amount and changed to 0.00 after it was already paid as it will create a file fix situation.
5. Click Delete to delete the blank line of distribution.
6. Click Accept dist, click Accept invoice, and then click Finish.
7. Use the Invoice Register Inquiry to verify the invoice and all the distributions now have a Status of Fully paid.
8. If the invoice still has open distributions for non-zero amounts, then choose Option I after you delete any blank lines of distribution.