| | No matching records found. when printing paychecks or direct deposit paystubs |
| Cause | - The Check# assigned to the 5-2-2 Payroll Record is a number other than 0000.
- The Status of the payroll record is 1-Open.
- The selection criteria used in the 5-2-4 Report Printing window do not match those on the 5-2-2 Payroll Record.
- The checks being printed are Direct Deposit payroll records. The Direct Deposit box in the header of the 5-2-2 Payroll Record is selected.
- The Reprint Check Stubs checkbox in 5-2-4 Report Printing is selected. This box should be selected only if reprinting a check that has already been assigned a check number is required.
- Damaged Report Printing window printing defaults.
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| Resolution | - If the Check# is not 0000, edit the 5-2-2 Payroll Record by changing the Check# to 0000
- If the Status of the 5-2-2 Payroll Record is 1-Open, from 5-2-3 Compute Payroll click the Final Compute radio button and click Compute Payroll
- If you entered information in the selection criteria fields for Employee, Period End, and Record# in the 5-2-4 Report Printing window, verify that your entries match the information on the 5-2-2 Payroll Record you are attempting to print.
- When direct deposit payroll records are processed, you must use one of the 5-2-4-## Payroll Checks~Direct Deposit reports to print the check.
- If the Reprint Check Stubs checkbox in 5-2-4 Report Printing is selected, de-select Reprint Check Stubs and print the payroll check.
- To repair the defaults assigned to a damaged Report Printing window, do the following:
- Open the report printing window
- From the menu, click Defaults, Delete Printing Defaults
- Close and reopen the report printing window and print the check.
 TIP: How can I search for a record?
[BCB:154:Chat 100 Contractor US:ECB] |
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